ORDERS & RETURNS

Returns & Refunds

• Non-Personalized Jewelry: Return within 15 days of purchase for a refund or exchange.
• Personalized Jewelry: Final sale and cannot be returned.
• Cancellations/Alterations: Possible within 24 hours of purchase due to customization.
• Satisfaction Guarantee: If you’re not satisfied with a personalized piece, we will remake or repair it. (We can’t be responsible for incorrect size, color, material, or customization details provided by you.)

How to Start a Return

1. Email info@chaptersofjoy.com within 7 days of receiving your order.
2. Include photos and a short description of the issue.
3. We’ll confirm eligibility for a refund or replacement after review.

Costs & Processing

• Return shipping: Covered by Chapters of Joy.
• Processing time: 3–4 weeks after we receive your return (includes reviewing, repairing, or remaking).
• Replacement conditions: Work begins once we receive the original item(s) in complete, original packaging.

Damaged Jewelry Policy

We inspect every piece before shipping, but damage can occur in transit.

• Contact info@chaptersofjoy.com within 7 days with your order number, photo, and issue description.
• We’ll arrange a repair or replacement promptly.

Production Timeline

• Production begins within 24 hours of order confirmation.
• Personalized items take 15–20 business days to craft.
• You’ll receive tracking details once shipped.