Can I order a keepsake even if my print isn’t perfect?

Yes — real prints are rarely perfect. We refine, clean, and enhance the print so your keepsake looks beautiful while still preserving the authentic details.

Can I combine multiple prints in one piece?

Yes. Many designs allow multiple prints — such as two siblings’ handprints, both parents’ fingerprints, or two paw prints.

What if I made a mistake in my order?

Email us right away. If production hasn’t started yet, we can update your engraving or personalization details.

What types of prints can I upload?

• Handprints or footprints
• Paw prints
• Fingerprints
• Signatures or handwriting
• Drawings and sketches
• Ink or paint prints
• Photos of real prints

Will my print be resized to fit the jewelry?

Yes. We adjust every print to perfectly fit the shape and size of your chosen piece.

Can you clean or fix the print if it smudges?

Usually yes — our team enhances prints digitally to get the best engraving possible.

• Most custom pieces take 5–10 business days to create.
  Every keepsake is individually engraved, polished, and quality-checked before it ships.
• During peak seasons (Mother’s Day, Christmas, Valentine’s Day):
  Production may extend by a few extra days — we recommend ordering early. If you need your order sooner, feel free to contact us — we’ll always try our best.
• Standard Shipping: 5–10 business days
• Express Delivery (FedEx): 2–4 business days
  Tracking information is sent to you as soon as your package leaves our studio.
• International Orders
  We ship worldwide. Delivery times vary slightly by destination.All orders arrive in our signature gift packaging, ready to gift or treasure.
• Can I track my order?
  Yes, absolutely. A tracking link will be emailed to you as soon as your order ships.
• Do production times include shipping times?
  No — production time is the time required to create your custom piece.
  Shipping time begins after your order has been shipped.
• Do you offer rush production?
  Sometimes, depending on the piece. Contact us and we’ll check availability.
• My package is delayed — what should I do?
  Delays can happen due to customs or local couriers. If anything looks unusual, reach out to us and we’ll help you right away.