FAQ

Orders & Returns

Q: Can I return my jewelry?
A:

• Non-Personalized Jewelry: Return within 15 days for refund or exchange.
• Personalized Jewelry: Final sale. Cancellations or changes possible only within 24 hours. If you’re not satisfied, we will remake or repair it. (We cannot be responsible for incorrect details provided by you.)

Q: How do I start a return?
A:

1. Contact us at info@chaptersofjoy.com within 7 days of receiving your order.
2. Include clear photos + description of the issue.
3. Once reviewed, we’ll confirm if you’re eligible for a replacement or refund.
4. Return Shipping: Covered by Chapters of Joy.

• Processing Time: Allow 3–4 weeks for review, repair, or remake.
• Replacement Conditions: We must receive the original item(s) in complete packaging.

Q: What can I do if my jewelry arrives damaged?
A:
Contact us within 7 days at info@chaptersofjoy.com with your order number, photo of the damage, and short description. We’ll arrange a repair or replacement promptly.

Shipping & Delivery

Q: What are your shipping options?
A:

• Free Shipping: Orders over 100 EUR / 130 USD.
• Orders Under 100 EUR: Shipping calculated at checkout.
• Expedited Shipping: FedEx for 26 EUR / 31 USD.
• Custom Orders: Production takes 2–3 weeks, shipping after completion.
• Special Requests: Contact us at info@chaptersofjoy.com.

Q: Do you ship internationally?
A:
Yes 🌍 — we ship worldwide. Shipping is calculated at checkout.

Note: International orders may be subject to duties, taxes, or customs fees. These are the responsibility of the recipient.

Q: Where is my jewelry?
A:

• Production Timeline: Begins within 24 hours of order confirmation. Personalized items take ~15 business days to create.
• Shipping Updates: You’ll receive tracking details once shipped.
• Check Status: Email info@chaptersofjoy.com with your order number.

Q: How long does it take for my order to be ready?
A:
On average, 2–3 weeks.

Step-by-step:

• Day 1 – Order confirmed
• Days 2–5 – Custom design & approval
• Days 6–8 – Engraving
• Days 9–14 – Plating & polishing
• Days 15–18 – Final inspection & shipping

Jewelry & Materials

Q: What is your jewelry made of?
A:

• Sterling Silver: 925 sterling silver
• Gold: 14k solid gold (yellow, white, or rose)
• Brass: Used for some keychains

Finishes:

• Brass → plated with 14k gold, 14k rose gold, or silver
• Silver → un-plated or plated with 14k gold/rose gold

Q: How should I care for my jewelry?
A:

• Storage: Keep in original packaging.
• General Care: Avoid chemicals, perfumes, water, and always dry before storing.

Specific Care:

• Handcrafted: Regular wear, clean gently with brush + mild soap.
• Engraved: Occasional wear, polish softly.
• Gold-Plated: Use non-abrasive gold cleaners, plating may fade naturally.
• Leather: Keep away from water/heat. Clean dry.
• Gemstones/Pearls: Avoid submerging, check settings, wipe gently.

Warranty

Q: Do you offer a warranty?
A:
Yes — all jewelry has a 1-year comprehensive warranty, covering:

• Manufacturing defects
• Repairs
• Tarnishing
• Replating from normal wear

Not covered:

• Loss or theft
• Misuse or excessive wear

Customization (Prints & Engravings)

Q: How can I take my fingerprint for a custom design?
A:

• Request an inkless fingerprint pad after placing your order.
• Take a clear photo of the print and send it to us.

Tips:

• Clean & dry hands
• Don’t press too hard (avoids smudging)
• Roll gently side-to-side for detail
• Take multiple prints, label with your order number

Q: How do I take my baby’s hand or footprint?
A:
We recommend an inkless kit (safe, mess-free, hospital standard).

Inkless Kit:

1. Place hand/foot on pad → press onto card.
2. Air dry 5–10 minutes.
3. Wash gently.

Baby-Safe Paint (alternative):

1. Apply thin paint layer.
2. Press onto paper.
3. Wash immediately.

📸 Upload a clear photo of the print with your order.

Q: How do I place an order for a custom hand & footprint item?
A:

1. Choose your jewelry piece.
2. Take a clear photo of the print (in natural light).
3. Upload on the order page or email info@chaptersofjoy.com.
4. Add any instructions at checkout.

Q: Can you engrave any pet’s paw print?
A:
Yes! 🐾 We engrave any pet — dogs, cats, turtles, horses, birds, hedgehogs, lizards, even nose prints or fish fins.

How to send your pet’s print:

• Take a clear, well-lit paw photo.
• Or make a paw print with an inkless kit/stamp.

📸 Tips: Paw clean, natural light, photo from above, close-up and sharp.

Q: How do I place an order for a custom paw print item?
A:

1. Choose your jewelry piece.
2. Take a clear paw photo or print (sand, snow, or paper also work).
3. Upload on order page or email info@chaptersofjoy.com.
4. Add any notes at checkout.