At Chapters of JOY, we are dedicated to bring delight not only through our exquisite jewelry but also with our exceptional service. We look forward to delivering joy to your doorstep!
Here’s everything you need to know about our shipping policies:
Complimentary Shipping: Enjoy free shipping on all orders over €100.
Standard Delivery Charges: For orders under €100, standard delivery is just €6.94.
Express Delivery: Need your treasures in a hurry? Opt for our FedEx expedited shipping at just €26.
Handcrafted Custom Orders: Our custom creations take 2-3 weeks for production. These masterpieces are shipped as soon as they are ready.
Special Shipping Requests: Have unique shipping needs? Reach out to us at info@chaptersofjoy.com or through our website. We’re here to help!
Accurate Shipping Details: Ensure your shipping information is complete and correct. We’ll contact you if there are any issues such as delays or inaccurate shipping details.
Address Accuracy: Double-check your delivery address for accuracy and reliability. We cannot reship items if an order is confirmed as delivered but lost due to incorrect address details provided by the customer.
International Shipping
Chapters of Joy is pleased to serve customers worldwide. You can easily place your order through our website, much like our domestic customers. All prices are listed in Euros. For our international customers outside the European Union, shipping costs are dynamically calculated at checkout based on your location.
Please be aware that international shipments may be subject to customs delays and processes beyond our control, which could impact delivery times.
It's important to note that if an international order is refused upon delivery, the package will be abandoned at the border. As these items cannot be returned to us, they are not eligible for a refund. Make sure to carefully review your order for correct options and sizes before confirming your purchase.
By placing an order, you agree to take full responsibility for any duties, taxes, and brokerage fees that may be charged. These fees are not included in our item prices or shipping costs and must be paid by the recipient upon delivery. We recommend checking with your local customs office for an estimate of these fees before placing your order. Although we do not include receipts in our packages and typically mark them as gifts, this does not guarantee exemption from these fees.
